Privacy Policy

1. Introduction

Company Number: 15997896
Registered Office: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
Contact Email: cc54796@outlook.com

We are committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, and protect your information when you use our services.

2. Information We Collect

We collect the following personal information when you place an order:

• Name
• Email address
• Shipping address
• Payment information (processed securely through PayPal)
• Your pet’s photographs
• Order details

3. How We Use Your Information

We use your personal information for:

• Processing and fulfilling your orders
• Communicating about your order status
• Shipping notifications
• Request for product reviews
• Creating your custom pet portrait
• Customer service purposes

4. Website Analytics

We use Google Analytics to understand how visitors use our website. This service collects:

• Pages visited
• Time spent on site
• Browser type
• General location data

You can opt out of Google Analytics tracking by using the Google Analytics Opt-out Browser Add-on.

5. Marketing

5.1. We may use the final artwork of your pet portrait for:

• Social media marketing
• Website portfolio
• Promotional materials

5.2. We will not use your personal information for marketing emails or newsletters.

6. Information Sharing

We share your information only when necessary to provide our services:

• Payment information is processed by PayPal
• Shipping address is shared with delivery companies
• We do not sell or share your information with any other third parties

7. Data Storage and Security

7.1. Your pet photographs and order information are stored securely in our email system.

7.2. We implement appropriate security measures to protect your personal information.

7.3. We do not engage in cross-border data transfers.

8. Your Rights

Under UK data protection law, you have the right to:

• Request access to your personal data
• Request deletion of your data
• Ask us to remove your pet’s photographs from our system
• File a complaint with the Information Commissioner’s Office (ICO)

To exercise these rights, please email us at cc54796@outlook.com

9. Data Retention

We retain your pet photographs and order information for the duration necessary to:

• Complete your order
• Handle any potential issues or disputes
• Comply with legal requirements

10. Children’s Privacy

Our services are not directed to children under 16. We do not knowingly collect personal information from children under 16.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at cc54796@outlook.com

13. Complaints

If you have concerns about how we process your personal data, you have the right to complain to the Information Commissioner’s Office (ICO). You can find details about how to do this at www.ico.org.uk.

This Privacy Policy was last updated on January 2, 2025. By using our services, you agree to the collection and use of information in accordance with this policy.