Terms and Conditions

1. Company Information

Registered in England and Wales
Company Number: 15997896
Registered Office: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
Contact Email: cc54796@outlook.com

2. Service Overview

We provide custom pet portrait services through our website. Each artwork is individually created based on customer-provided photographs.

3. Processing Time

3.1. Our process includes:

• High-resolution 8K photo processing: 3-4 business days
• Quality control and framing: 1-2 business days
• Total production time: 5 business days

3.2. Orders are processed in the sequence they are received.

4. Shipping

4.1. We offer worldwide shipping

4.2. Estimated delivery times:

• 7-14 business days

4.3. Shipping times are estimates and may vary based on customs processing

4.4. Customers are responsible for any import duties or taxes

5. Custom Work Policy

5.1. Due to the custom nature of our products, we do not offer refunds or returns.

5.2. Each piece is created specifically for you based on your provided photograph.

6. Shipping

6.1. We offer worldwide shipping.

6.2. Shipping times vary by destination.

6.3. Customers are responsible for any import duties or taxes.

7. Image Rights and Usage

7.1. By submitting photographs to us, you:

• Confirm you own the rights to use the photograph
• Grant us permission to create artwork based on your photograph
• Allow us to use the final artwork for promotional purposes

7.2. While we retain the right to use the final artwork for marketing purposes, you receive full personal usage rights for the portrait you purchase.

8. Product Quality

8.1. All portraits are:

• Printed on museum-grade paper
• Supplied with a wooden frame
• Created using high-resolution processing

9. Customer Service

9.1. For any queries, please contact us at cc54796@outlook.com

9.2. We aim to respond to all inquiries within 48 hours.

10. Privacy and Data Protection

10.1. We comply with UK data protection laws.

10.2. Customer photographs are stored securely and used only for: - Creating your ordered artwork - Marketing purposes (final artwork only) - Quality control

11. Limitation of Liability

11.1. Our liability is limited to the purchase price of the product.

11.2. We are not responsible for damage occurring during shipping, though all items are carefully packaged.

12. Amendments

12.1. We reserve the right to update these terms at any time.

12.2. Changes will be posted on our website.

13. Governing Law

These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact Us

If you have any questions about these Terms of Service, please contact us at cc54796@outlook.com

By placing an order with us, you confirm that you have read, understood, and agree to these Terms of Service.